Cancellation Policy - Tamarack Tennis Camp

Cancellation Policy

TAMARACK GREEN RECREATION

At Tamarack, we understand that plans can change. To ensure fair and efficient use of our facilities, we have implemented the following cancellation and no-show policy:

Cancellation Policy

  1. Free Cancellations:
    • Members and guests may cancel their booked sessions up to one hour before the scheduled start time without incurring any charges.
    • Refund Policy: If a session is canceled in accordance with the free cancellation policy (i.e., at least one hour before the scheduled start time), a full refund will be issued, with no cancellation fees.
  2. Late Cancellations:
    • Cancellations made less than one hour before the scheduled start time will be subject to a charge of 100% of the session fee.

No-Show Policy

If a member or guest does not show up for their booked session and has not canceled in advance, they will be charged 100% of the session fee.

Procedure for Cancellations

  1. Online: Cancellations can be made through our online booking system.
  2. Phone: Cancellations can also be made by calling us directly at (603) 823-5656.
  3. Email: Alternatively, cancellations can be emailed to tamaracktenniscamp@gmail.com
  4. . Please ensure the email is sent at least one hour before the session start time.

Exceptions

We understand that emergencies and unforeseen circumstances can arise. If you believe you have a valid reason for a late cancellation or no-show, please contact our management team at tamaracktenniscamp@gmail.comto discuss your situation.

    Payment and Penalties

    • Any applicable charges for late cancellations or no-shows will be billed to the member’s account or must be paid in full before booking another session.
    • Guests who incur charges must settle their account before their next visit.

    Membership Suspension

    Repeated late cancellations or no-shows may result in the suspension of booking privileges or membership review.

    Policy Acknowledgement

    By booking a session at Tamarack, members and guests acknowledge and agree to abide by the terms of this Cancellation and No-Show Policy.

    Thank you for your understanding and cooperation. Our goal is to provide the best possible experience for all members and guests by ensuring that our facilities are used efficiently and fairly.

    If you have any questions regarding this policy, please do not hesitate to contact us at tamaracktenniscamp@gmail.com.


    The Tamarack Management